Most answers are below. If yours isn't, write to deepanshu1422+crochet@gmail.com. A real person reads every email and usually replies within two working days.
Restore purchases
If you reinstalled the app, changed phones, or Pro isn't showing:
- Make sure you are signed in to the same Apple ID or Google account you bought with.
- Open the app and tap Restore purchases in Settings.
- Give it a few seconds. Pro should come back.
Still missing? Check that the purchase shows in your store account (iPhone: Settings, your name, Subscriptions or Purchase History; Android: Google Play, Payments & subscriptions). If it's there and the app still doesn't unlock, email deepanshu1422+crochet@gmail.com with the order ID from Apple's or Google's receipt email and your anonymous ID from Settings > Your anonymous ID.
Backup and restore
Your projects live only on your phone, so a backup is the way to move them or keep them safe. Restore purchases brings back Pro, but it does not bring back projects. Only a backup does that.
- In Settings, open Backup and export. The app makes one file with your projects and everything in them.
- Save it somewhere off the phone, like iCloud Drive, Google Drive, Files or an email to yourself.
- On the new phone, install the app, open Backup in Settings, choose restore and pick the file.
Make a fresh backup now and then, especially before you change phones or reinstall.
Common questions
How does the row highlighter work?
Open a pattern in a project and you will see a coloured bar across the page. Move it onto the row you are working and slide it down each time you finish a row, so the line you need is always marked and the rest of the page stays readable. The app remembers where the bar was, so the next time you open the project it is right where you stopped.
Which files can I import?
PDFs, plus photos or screenshots from your camera or photo library. A photo of a printed pattern works well if the page is flat and the light is even. Everything you import stays on your phone.
US or UK terms?
The same stitch has different names in the two systems. A US single crochet (sc) is a UK double crochet (dc), a US double crochet is a UK treble (tr), and so on. Pick the system you learned with in Settings. The stitch dictionary and our own patterns switch to match. Patterns you import stay exactly as the designer wrote them, so check which terms they use, usually noted near the top.
What is the difference between Free and Pro?
Free has unlimited projects and counters, pattern import with the highlighter, 14 patterns, the stitch dictionary, calculators and backup. Pro adds notes on your PDF and photo patterns, time and stats for each project, counter colour themes, and 6 extra original patterns, with more added over time. Pro is $2.99 a month, $14.99 a year with a 7-day free trial, or $34.99 once.
Is there a limit on projects in the free version?
No. Make as many projects as you like.
How do I cancel Pro?
Subscriptions are managed by Apple or Google. iPhone: Settings, your name, Subscriptions, Crochet Counter, Cancel. Android: Google Play, profile, Payments & subscriptions, Subscriptions, Crochet Counter, Cancel. Deleting the app does not cancel it. Your projects keep working in the free version afterwards.
Can I get a refund?
Refunds for store purchases are handled by Apple (reportaproblem.apple.com) or Google Play. We can't issue them directly, but email us if you get stuck and we'll help where we can.
Where do I find my anonymous ID?
Open the app and go to Settings > Your anonymous ID. It is a random string, not linked to your name, and you can copy it from there. Include it when you email us about a purchase or about deleting data.
Deleting your data
Contact
Email deepanshu1422+crochet@gmail.com. For a bug, tell us your phone model, the app version (at the bottom of Settings) and what you were doing when it happened. A screenshot helps a lot.